Terms & Conditions

1. Website and booking terms

These terms apply to this website and direct reservations made with My Hotel. By using the website or confirming a reservation, you agree to these terms together with the rate details, cancellation conditions and payment instructions displayed during booking or included in your confirmation.

You must be at least 18 years old and legally able to enter into a contract to make a reservation. If you book for other guests, you are responsible for providing accurate information and making the applicable terms available to them.

2. Rates, taxes and availability

• Room rates apply to the room type, stay dates, occupancy, inclusions and currency shown in the search result or booking summary.
• Applicable taxes, statutory levies and clearly disclosed hotel charges are added or included as shown before confirmation.
• Offers, promotional codes and package benefits are subject to their stated eligibility, dates and availability and cannot be combined unless expressly stated.
• A room shown online may become unavailable before the booking is completed. A reservation is confirmed only after the Hotel issues a booking number or written confirmation.
• An obvious pricing, description or technical error does not create a right to an unintended rate. If one affects a booking, we will contact you promptly with the corrected option or a full reversal of any amount collected for that booking.

3. Guest details, occupancy and identification

The lead guest must provide current contact details and ensure that the number of adults, children and rooms is accurate. Room occupancy limits apply for safety and comfort; additional guests or bedding may require Hotel approval and an extra charge disclosed before the service is accepted.

Guests must present valid government-issued photo identification and any travel or registration documents required by applicable law. Foreign nationals should carry a valid passport, visa and other required documents. The Hotel may refuse check-in where required information is missing or appears invalid.

4. Payment and security

The payment method and due date selected at checkout form part of the booking. Online payments are processed by the displayed payment provider; bank-transfer instructions must be followed exactly. For pay-at-hotel bookings: Pay at the hotel during check-in using an accepted payment method. The hotel may contact you to reconfirm the stay.

You confirm that you are authorised to use the selected payment method. A payment shown as pending does not settle the booking until it is successfully verified. We may contact you to verify a suspicious transaction or protect the reservation from fraud.

5. Arrival, departure and hotel conduct

• Standard check-in is from 2:00 PM and check-out is by 11:00 AM. Early arrival or late departure is subject to availability and any charge confirmed by the Hotel.
• Guests must comply with reasonable safety, security, noise, smoking, visitor, pet and property-use rules communicated by the Hotel.
• Illegal, threatening, abusive, dangerous or seriously disruptive conduct may result in refusal of service or removal from the property, subject to applicable law.
• The person responsible for a room may be charged for proven damage, missing property or exceptional cleaning caused by the guest or their visitors, after reasonable review and documentation.

6. Changes, cancellation and no-shows

A change to dates, room type, occupancy or guest name is subject to availability, the selected rate conditions and any price difference. Cancellation, no-show, early-departure and refund treatment is governed by the Cancellation & Refund Policy and the specific conditions in your booking confirmation.

If the Hotel cannot honour a confirmed room because of an exceptional operational issue, we will contact you and provide an appropriate remedy, which may include a comparable alternative, a date change or refund of amounts collected for the unavailable service, as circumstances and applicable law require.

7. Events beyond control and responsibility

Neither party is responsible for a failure caused by events reasonably beyond its control, such as severe weather, government restrictions, civil disturbance, utility failure, transport disruption, epidemic, natural disaster or another force-majeure event. We will act reasonably to reduce disruption and communicate available options.

Nothing in these terms excludes a right or responsibility that cannot lawfully be excluded. To the extent permitted by applicable law, the Hotel is not responsible for indirect or consequential loss, or for third-party services that are clearly provided under a separate contract.

8. Website content and acceptable use

Hotel names, photographs, text, branding and design on this website are owned by or licensed to the Hotel and may not be copied or commercially reused without permission. You must not interfere with the website, attempt unauthorised access, submit malicious code, scrape protected content or use the service for fraudulent activity.

We work to keep descriptions and images accurate, but room views, décor and individual furnishings can vary within a room category. Images are illustrative of the category and do not promise a particular room number unless expressly confirmed.

9. Applicable law, changes and contact

These terms are governed by the laws of India. Courts and competent consumer forums with jurisdiction in Rajasthan may hear disputes, without limiting any mandatory right available to a consumer under applicable law.

We may update these website terms for future use. The version accepted when a booking is confirmed continues to govern that booking unless a change is required by law or agreed with you.

For booking assistance or a grievance, email opdhaka403@gmail.com, call 9413242403, or write to My Hotel, Sikar, Rajasthan 332001, India.