Cancellation & Refund Policy

1. Which policy applies

This policy applies to reservations made directly on this website or with the Hotel reservations team. A reservation made through a travel agent, online travel platform, corporate partner or another third party must be changed or cancelled through that provider and is governed by the conditions accepted there.

Rate plans can have different cancellation deadlines, deposits and refund rules. The conditions displayed before payment and recorded in the booking confirmation form part of your booking and take priority if they are more specific than this general policy.

2. Flexible direct bookings

Where a rate is expressly marked “Free cancellation up to 48 hours”, you may cancel without a room cancellation charge until 48 hours before the scheduled check-in time of 2:00 PM. Please keep the cancellation acknowledgement for your records.

Cancellations received after the free-cancellation deadline are charged according to the selected rate conditions shown in the booking confirmation.

3. Non-refundable and special rates

Non-refundable and advance-purchase rates may not permit a refund or date change. The exact restriction shown before booking and in the confirmation applies.

Where a date change is permitted, the new rate and availability apply. A higher price must be paid; a lower price does not automatically create a cash refund unless the accepted rate terms say so.

4. Changes, no-shows and early departure

• Date, room, occupancy and guest-name changes are requests until confirmed by the Hotel and may change the total price.
• A guest who does not arrive and has not cancelled by the applicable deadline is treated as a no-show and the confirmed no-show charge applies.
• Leaving before the confirmed check-out date may be charged under the early-departure condition of the selected rate.
• If travel is disrupted by an exceptional event, contact us as soon as possible with supporting information. We will review reasonable date-change or credit options, but an exception is not guaranteed.

5. How to request a cancellation

Email opdhaka403@gmail.com or call 9413242403 and provide the booking number, lead guest name, stay dates and the email or telephone number used for the reservation. A request is complete only when the Hotel or the original booking provider acknowledges it.

For security, we may verify the requester before changing or cancelling a booking. Do not send full card numbers, UPI PINs, passwords or one-time codes.

6. Refund timing and method

• An approved online-payment refund is returned to the original payment method wherever possible. We do not normally redirect it to a different card, UPI ID or bank account.
• The Hotel normally initiates an approved refund within 7 business days after the amount and recipient are verified. The payment provider or bank may need additional time to post the credit.
• For an eligible bank-transfer refund, we may request a cancelled cheque or verified account details matching the payer and booking records.
• A pay-at-hotel booking with no amount collected does not generate a monetary refund, although an applicable cancellation or no-show charge may remain payable.
• Gateway charges, currency conversion differences or other deductions are handled according to the accepted rate, provider rules and applicable law.

7. If the Hotel cancels

If we cancel a confirmed service and cannot provide an acceptable alternative, we will refund the amount collected for the unavailable service to the original payment method. We will communicate available relocation, date-change or refund options as quickly as reasonably possible.

8. Questions or disputes

If you believe a cancellation or refund has been handled incorrectly, contact the reservations team with your booking number and payment reference. We will review the booking record, accepted rate conditions and gateway status and respond with the outcome.